Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.  

Join Our Team and Be a Catalyst for Change!  

We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future.  

Position Overview  

As a T4 Engineer at FMS-India, you will serve as a senior technical resource responsible for supporting, troubleshooting, and administering Microsoft 365 and Exchange environments for our clients. This role combines advanced escalation support with project-based work, including Microsoft 365 implementations, migrations, and cloud transformation initiatives.  

You will be responsible for resolving complex technical issues, supporting hybrid Exchange environments, leading migration activities, and providing expert guidance across Microsoft 365 technologies. The ideal candidate possesses deep technical expertise, strong PowerShell scripting skills, and the ability to work independently while collaborating effectively with cross-functional teams.  

Shift timing - Monday to Friday - 3.30PM - 12.30 AM (IST)

What You'll Do  

• Serve as a senior escalation engineer for Microsoft 365, Exchange Online, and on-premises Exchange environments.  

• Troubleshoot and resolve complex technical issues across varying priority levels while maintaining exceptional client service.  

• Design, plan, and execute Exchange to Microsoft 365 migration projects, including hybrid and coexistence environments.  

• Administer and support Microsoft 365 services including Exchange Online, Entra ID (Azure AD), SharePoint Online, Teams, Intune, Defender, and Purview Compliance.  

• Perform advanced troubleshooting related to Active Directory, Azure AD Connect, hybrid identity, mail flow, authentication, and directory synchronization.  

• Utilize PowerShell scripting to automate administrative tasks, expedite troubleshooting, generate reporting, and improve operational efficiency.  

• Identify and remediate migration blockers using tools such as ADSI Edit, Active Directory utilities, and Microsoft diagnostic tools.  

• Support and manage third-party migration tools and technologies utilized during tenant migrations and consolidations.  

• Collaborate with project teams, stakeholders, and clients to ensure successful delivery of technical projects.  

• Lead technical implementations and provide guidance to engineers during complex project engagements.  

• Document technical procedures, solutions, and project deliverables according to organizational standards.  

• Manage project responsibilities independently when a dedicated project manager is not assigned.  

• Balance ticket-based support activities with project commitments while maintaining service quality and meeting deadlines.  

• Escalate issues appropriately based on business impact, urgency, and technical complexity.  

• Participate in after-hours maintenance, migration activities, and critical incident response when required.  

• Communicate effectively with leadership, clients, and team members regarding project status, risks, and technical recommendations.  

• Assist with process improvement initiatives and contribute to the best technical practices across the organization.  

• Other duties as assigned.  

What You Bring  

• Bachelor’s degree in information technology, Computer Science, or a related field preferred.  

• 7+ years of hands-on experience supporting Microsoft technologies in enterprise environments.  

• Extensive experience with Microsoft 365 administration and support.  

• Strong experience with on-premises Microsoft Exchange Server and Exchange Online.  

• Experience managing hybrid Exchange deployments and Microsoft 365 migrations.  

• Advanced knowledge of Active Directory, Group Policy, ADSI Edit, Azure AD Connect, and Entra ID.  

• Strong PowerShell scripting experience for both Microsoft 365 and on-premises Exchange administration.  

• Experience supporting SharePoint Online, Microsoft Teams, Intune, Microsoft Defender, and Microsoft Purview Compliance.  

• Familiarity with third-party migration tools and migration methodologies.  

• Strong understanding of mail flow, DNS, authentication protocols, security, and identity management.  

• Experience working in managed services, consulting, or enterprise IT environment preferred.  

• Microsoft 365 certifications are strongly preferred.  

• Previous Microsoft Exchange certifications are a plus.  

• Excellent troubleshooting, analytical, and problem-solving skills.  

• Strong written and verbal communication skills with the ability to explain technical concepts to both technical and non-technical audiences.  

• Ability to work independently, prioritize competing demands, and manage multiple projects simultaneously.  

• Flexible and dependable with the ability to participate in after-hours support and project work when business needs require.  

Physical Requirements  

• Prolonged periods of sitting at a desk and working on a computer.  

• Must be able to lift up to 15 pounds at times.  

Not Sure You Meet Every Requirement?  

We know that great candidates may not match every qualification listed. If you’re excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience.  

Join Us  

At Frontline Managed Services, we celebrate different backgrounds, experiences, and perspectives. We are committed to building a team that reflects the clients and communities we serve.  

“We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”