Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.

Join Our Team and Be a Catalyst for Change!

We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future.

Position Overview 

The Billing Specialist is responsible for the submission and review of firmwide timekeeper approvals. The Timekeeper Approval Specialist will monitor data feeds and process new timekeeper requests to ensure that the client does not reject and/or requires supporting documentation. Candidate should also be flexible to work overtime as needed.

What You’ll Do

·         Review client billing guidelines for timekeeper approval

·         Ensure timely timekeeper approval submission to vendor sites (e.g. TyMetrix360, Collaborati, etc.)

·         Research, reconcile, and review timekeeper uploads for accuracy

·         Respond to timekeeper approval inquiries and collaborate with local offices to address and resubmit timekeepers as appropriate to billing vendors

·         Assist Attorneys and their assistants with timekeeper approval related inquiries

·         Ensure that all timekeeper approval submissions are compliant with the billing guidelines and that all required supporting documentation is compiled prior to submission.

·         Monitor and immediately address any timekeeper rejections, and those needing resubmission

·         Undertake special projects and ad hoc reports as needed and/or requested.

Skills & Competencies

·         Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation

·         Proficiency in navigating and supporting multiple client systems, platforms, and tools seamlessly

·         Ability to anticipate work needs; proactive in identifying timekeeper approval issues and providing possible solutions

·         Effectively prioritize workload and adapt to a fast-paced environment.

·         Highly motivated self-starter who can work well under minimal supervision, who uses good judgment and has excellent follow-up skills.

·         Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines.

·         Strong analytical and problem-solving skills

·         Participate in weekly calls with leadership to review open issues and determine process improvements.

 Qualifications & Prior Experience

·         Associates Degree or equivalent experience is preferred

·         1-3 years’ experience with billing or other detailed accounting work

·         Proficiency with Windows-based software and Microsoft Word, Excel and Outlook required

·         Advance skills utilizing software, experience with client portals preferred

Not Sure You Meet Every Requirement?

We know that great candidates may not match every qualification listed. If you’re excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience.

Who You Are

You care deeply about clients and have a knack for solving problems with empathy and clarity. Whether you're coordinating across teams or diving into data to spot trends, you operate with ownership, collaboration, and a drive to make things better.

Join Us

At Frontline Managed Services, we celebrate different backgrounds, experiences, and perspectives. We are committed to building a team that reflects the clients and communities we serve.

“We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”