Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence. 

Join Our Team and Be a Catalyst for Change! 

We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future. 

Location: An ideal candidate will live in the Mid-West, Central or East Coast as travel to New York City and Washington, D.C will be common. .

Position Overview 

The Director of Technology is responsible for all aspects of the planning, architecture, coordination, and management of Frontline’s MITS technical services.  The Director of Technology is a high-level expert in the areas of Legal Applications, Infrastructure, Networking, Business Continuity, Security, Cloud Services, and Office 365.  This position is responsible for working with our clients to evangelize, design, propose and demonstrate the business value to customers.  This is a results-oriented position that thrives in autonomy while being a productive team member. 

Duties/Responsibilities 

• IT consulting, strategy and roadmap generation 

• QBR service review, planning, preparation and delivery  

• Monthly service review with internal teams 

• Change management owner 

• Change advisory board member 

• Provide input in proposal and statements of work 

• Gross margin management 

• Asset management 

• Standard and alignment management 

• Major incident response management 

• MSA management 

• Represent the voice of Frontline while being the client liaison for technical operation queries to our customers 

• Identify and cross-sell additional needs within the client’s environment that can be addressed by Frontline’s product and service offerings 

• Knowledge base standards management 

• Full understanding of Frontline’s SLAs 

• Works in alignment with the Service Delivery Manager to ensure SLA compliance 

• Participates in weekly, monthly, quarterly and yearly service reviews with the Service Delivery Manager 

Required Skills/Abilities 

• Excellent communication, project management, presentation, and problem-solving skills required with ability to build trusted partner relationships with premier customers. Ability to scale from technical engagements and guidance to mid-level IT management interaction. 

• Ability to collaborate effectively with cross-functional teams, including Sales, Support, Engineering, and Professional Services. 

• Ability to manage multiple clients, assignments and tasks, and execute detailed action plans in collaboration with customers. 

• Outstanding interpersonal and communication skills, capable of distilling complex technical messages into a format that can be delivered to both technical and non-technical audiences. 

• Team player with a demonstrated record of leadership, communication, collaboration and reliability. 

• High-level knowledge and understanding of networking, business continuity, cloud, Office 365, infrastructure, legal application technologies in a business context. 

It's not expected that any single candidate would have expertise across all these areas. If you believe you meet a majority and are excited to learn what you do not already know, Please Apply! 

Education and Experience 

• Bachelor’s degree in engineering or related field. 

• Minimum five years of experience in a client facing technical account management or senior consulting role in a fast-paced technology firm or MSP. 

• Industry standard certifications are preferred. 

Physical Requirements:  

• Prolonged periods of sitting at a desk and working on a computer. 

• Periodic travel required up to 15% of the time to client offices. 

• Must be able to lift up to 15 pounds at a time 

“We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”