Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.

Join Our Team and Be a Catalyst for Change!

We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future.

Position Overview 

The Senior Network Engineer designs and delivers wireless, LAN, and WAN solutions for Frontline Managed Services’ customers and leads enterprise connectivity initiatives that implement new technologies, transform existing environments, or integrate networks following customer mergers and acquisitions. The role requires the business acumen to communicate with customer stakeholders, translate business needs into technical solutions, and work closely with Frontline peers and third-party vendors/ISPs to ensure solutions meet security and governance standards and contractual SLAs.

What You’ll Do

·       Customer partnership: Develop and maintain positive relationships with customer business and IT leaders, Frontline peers (NOC/Service Desk/Security), and vendors/ISPs.

·       Continuous learning: Stay current on innovative networking technologies (training, webinars, conferences).

·       Design & escalation: Identify, design, implement, and provide Tier 4 escalation support for Wi-Fi, LAN, WAN, and firewall solutions in customer environments.

·       Documentation: Produce customer-ready documentation—HLD/LLD designs, as-built guides, runbooks, project artifacts, and executive summaries/business cases.

·       Knowledge transfer: Transition solutions to Frontline operational teams and/or customer IT; provide ongoing Tier 4 support as needed.

·       Project delivery: Coordinate and sometimes lead projects, including planning, risk management, change windows, and stakeholder communication.

·       Problem solving: Proactively research and resolve complex issues across diverse customer networks.

·       Alignment: Ensure solutions align with customer business outcomes, Frontline reference architectures, and security/compliance requirements.

·       After-hours work: Support maintenance windows and critical incidents outside normal business hours when required.

Travel: Occasional travel to customer sites.

Compensation Range- $135,000-155,000k USD

Role-Specific Responsibilities

·       Define, track, and report project metrics and SLA-aligned KPIs (availability, latency, MTTR, change success rate).

·       Mentor Frontline team members and customer operations staff as appropriate.

·       Prepare Scopes of Work (SOWs)/Levels of Effort (LOEs) and collaborate with vendors/ISPs on quoting and delivery.

·       (As needed) Support pre-sales discovery and design workshops to shape customer solutions.

What You Bring

Education

·       Bachelor’s degree in computer science, Information Systems, or related field; or an equivalent combination of education and experience.

·       Strong written and verbal communication skills with customer-facing polish

Core Technical Qualifications

·       Hands-on experience designing, configuring, managing, and troubleshooting Fortinet FortiGate firewalls, including security policies, site-to-site/remote-access VPNs, and use of management/monitoring tools (e.g., FortiManager/FortiAnalyzer/FortiCloud).

Minimum Work Experience

·       5+ years supporting Wi-Fi, LAN, WAN, and firewall solutions across diverse platforms (Fortinet, Cisco Catalyst/Nexus, Meraki, Palo Alto) and telco technologies (DIA, MPLS, SD-WAN).

·       3+ years designing LAN and WAN solutions (campus/branch/DC), including routing protocols and redundancy.

·       Demonstrated expertise in advanced diagnostics and troubleshooting of routing and Wi-Fi connectivity issues.

·       Experience with FortiGate/FortiClient (FortiCloud/FortiManager a plus).

Role-Specific Qualifications

·       Experience developing BC/DR network plans incorporating HSRP/VRRP, SD-WAN, and circuit/device redundancy.

·       Experience with VoIP, QoS/packet prioritization, and traffic shaping.

·       Experience designing and supporting FortiClient VPN configurations.

·       Experience implementing RADIUS (e.g., NPS, ISE) for auth/accounting.

Preferred Certifications: Fortinet NSE 6+ (or equivalent), CCNP/CCIE, (Meraki, Palo Alto, or SD-WAN certs a plus).

Not Sure You Meet Every Requirement?

We know that great candidates may not match every qualification listed. If you’re excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience.

Join Us

At Frontline Managed Services, we celebrate different backgrounds, experiences, and perspectives. We are committed to building a team that reflects the clients and communities we serve.

“We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”